Treasure Data
All Systems Operational

About This Site

This is Treasure Data's status page. Our belief: "Trust starts with full transparency".

Web Interface Operational
REST API Operational
REST API (Import) Operational
Event Collector Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
REST API Response Time ?
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REST API (Import) Response Time ?
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REST API Error Rates ?
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Web Interface Response Time ?
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Number of Queued Imports ?
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Past Incidents
Jan 26, 2015

No incidents reported today.

Jan 25, 2015
Resolved - The performance issue of our SDK backend was resolved. This issue was caused by wrong parameters of ELB health checking and we fixed them already.
Jan 25, 20:58 PST
Monitoring - 8:05pm PST Event Collector (SDK Backend) server is back to normal. We are continuing the investigation
Jan 25, 20:15 PST
Investigating - Since 7:20pm PST, we are observing connection failures in some of our Event Collector (SDK Backend) servers. We are investigating the cause of this problem.
Jan 25, 20:04 PST
Jan 24, 2015

No incidents reported.

Jan 23, 2015

No incidents reported.

Jan 22, 2015
Resolved - Presto service is back to normal.
Jan 22, 00:18 PST
Identified - We have identified the cause: there is a bug in our deployment process, and it accidentally deleted the launcher script of Presto. We are working on fixing this problem.
Jan 22, 00:12 PST
Update - We prepared new coordinator instance and Presto service is now operating normally. Still investigating the cause.
Jan 22, 00:01 PST
Investigating - Currently our presto service is inactive. We are investigating the cause.
Jan 21, 23:52 PST
Jan 21, 2015
Resolved - The Event Collector's queue depth is now back to normal and all the pending uploads have been caught up without loss of records.
This is incident is now resolved.
Jan 21, 16:21 PST
Monitoring - We fixed the Event collector problem and restarted the instances.

The instances are now full dedicated to consume the queued events and upload them to Treasure Data.

We will send a final update when the Event Collector will be fully caught up.
Jan 21, 15:57 PST
Identified - We are experiencing problems with our Event Collector SDK Backend.

Due to several consecutive failures in attempts to upload data through our API Backend, starting at ~ 10:50 AM PST today, the Event Collector has not been able to upload records to Treasure Data.

All user data is currently queued therefore customers may experience significant delays in getting their records uploaded to Treasure Data; however no record has been lost in the process.

We are fixing the problem and restarting our Event Collector instances: the collector will begin to catch up on the queued uploads immediately and we will monitor the queue depth until the missing uploads are all caught up.
Jan 21, 15:27 PST
Jan 20, 2015

No incidents reported.

Jan 19, 2015

No incidents reported.

Jan 18, 2015

No incidents reported.

Jan 17, 2015

No incidents reported.

Jan 16, 2015

No incidents reported.

Jan 15, 2015

No incidents reported.

Jan 14, 2015

No incidents reported.

Jan 13, 2015

No incidents reported.

Jan 12, 2015

No incidents reported.