From 10:44 am to 11:11 am PDT, one of our API servers was in infrastructure trouble. Requests handled by that instance took 30 seconds in average, or crashed by timeout error. The incident was resolved by replacing the instance. Sorry for the any inconvenience it has caused.
Posted May 04, 2018 - 12:00 PDT
We identified the cause. We replaced the bad component and now API is operating normally.
Posted May 04, 2018 - 11:20 PDT
We are observing slow API responses from 10:45 am. We are investigating the cause.