All Systems Operational

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This is Treasure Data's status page.
We believe that trust starts with full transparency.

Uptime over the past 90 days. View historical uptime.
US ? Operational
90 days ago
99.99 % uptime
Today
Web Interface Operational
90 days ago
99.95 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
CDP API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Ingest API ? Operational
90 days ago
100.0 % uptime
Today
Data Access API (beta) ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank ? Operational
Consent Configuration API Operational
90 days ago
100.0 % uptime
Today
Data Tank 2.0 Operational
90 days ago
100.0 % uptime
Today
Tokyo ? Operational
90 days ago
99.99 % uptime
Today
Web Interface Operational
90 days ago
99.95 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
CDP API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Ingest API ? Operational
90 days ago
100.0 % uptime
Today
Data Access API (beta) ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank ? Operational
Consent Configuration API Operational
90 days ago
100.0 % uptime
Today
Data Tank 2.0 Operational
90 days ago
100.0 % uptime
Today
EU ? Operational
90 days ago
99.99 % uptime
Today
Web Interface Operational
90 days ago
99.95 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
CDP API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Ingest API ? Operational
90 days ago
100.0 % uptime
Today
Data Access API (beta) ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank ? Operational
Consent Configuration API Operational
90 days ago
100.0 % uptime
Today
Data Tank 2.0 Operational
90 days ago
100.0 % uptime
Today
Korea ? Operational
90 days ago
99.99 % uptime
Today
Web Interface Operational
90 days ago
99.95 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
CDP API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Ingest API ? Operational
90 days ago
100.0 % uptime
Today
Data Access API (beta) ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank ? Operational
Consent Configuration API Operational
90 days ago
100.0 % uptime
Today
Data Tank 2.0 Operational
90 days ago
100.0 % uptime
Today
AP03 ? Operational
90 days ago
99.99 % uptime
Today
Web Interface Operational
90 days ago
99.95 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
CDP API Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Ingest API Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank 2.0 / ACID DWH Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[EU Region] Treasure Insights Maintenance Oct 8, 2025 18:00 - Oct 9, 2025 06:00 PDT

On 2025-10-09 from 01:00 to 13:00 UTC (2025-10-09 02:00 - 14:00 BST), we will be performing maintenance on the Treasure Insights service.
This maintenance window is required to perform the upgrade of the BI engine to the next major version. This is a major upgrade and will take longer than our normal maintenance windows.
Although the maintenance window duration is 12 hours, we will restore service when the upgrade is complete and verified by the Treasure Data Support team.


# Impact

During the maintenance, customers may experience the following:
• Access to Treasure Insights on Treasure Data Console will be unavailable
• User management for Treasure Insights will be unavailable
• All data model builds triggered during the maintenance will fail. In the event one of the builds failed, it will be required for a build to be re-triggered after the planned downtime has completed.

# Communication

Beyond this notice, we will provide updates approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is completed. At that time, all systems will have returned to full functionality, and the scheduled maintenance will be closed.

If you have any questions about this maintenance, please feel free to reach out to our Support team at support@treasuredata.com.
Posted on Sep 15, 2025 - 16:30 PDT

[Korea Region] Treasure Insights Maintenance Oct 9, 2025 09:00-21:00 PDT

From 2025-10-09 16:00 to 2025-10-09 04:00 UTC (2025-10-10 01:00 - 13:00 KST), we will be performing maintenance on the Treasure Insights service.
This maintenance window is required to perform the upgrade of the BI engine to the next major version. This is a major upgrade and will take longer than our normal maintenance windows.
Although the maintenance window duration is 12 hours, we will restore service when the upgrade is complete and verified by the Treasure Data Support team.


# Impact

During the maintenance, customers may experience the following:
• Access to Treasure Insights on Treasure Data Console will be unavailable
• User management for Treasure Insights will be unavailable
• All data model builds triggered during the maintenance will fail. In the event of a build failure, a re-triggering of the build will be required after the planned downtime has completed.

# Communication

Beyond this notice, we will provide updates approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is completed. At that time, all systems will have returned to full functionality, and the scheduled maintenance will be closed.

If you have any questions about this maintenance, please feel free to reach out to our Support team at support@treasuredata.com.
Posted on Sep 16, 2025 - 11:19 PDT
System Metrics Month Week Day
US - REST API - Response Time ?
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US - Streaming Import REST API - Response Time ?
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US - Mobile/Javascript REST API - Response Time ?
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US - CDP API - Response Time
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US - CDP Personalization Lookup API - Response Time
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Tokyo - REST API - Response Time ?
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Tokyo - Streaming Import REST API - Response Time ?
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Tokyo - Mobile/Javascript REST API - Response Time ?
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Tokyo - CDP API - Response Time
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EU - REST API - Response Time ?
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EU - Streaming Import REST API - Response Time ?
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EU - Mobile/Javascript REST API - Response Time ?
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EU - CDP API - Response Time
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Korea - REST API - Response Time ?
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Korea - Streaming Import REST API - Response Time ?
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Korea - Mobile/Javascript REST API - Response Time
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Korea - CDP API - Response Time
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AP03 - REST API - Response Time
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AP03 - Streaming Import REST API - Response Time
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AP03 - CDP API - Response Time
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Oct 2, 2025

No incidents reported today.

Oct 1, 2025

No incidents reported.

Sep 30, 2025
[All Regions] AI Agent Foundry May Provide Incomplete Responses
Resolved - After a successful 30-minute monitoring period, we can confirm that our fix is working and the issue is now resolved. All AI agents are functioning as expected. Thank you for your patience.
Sep 30, 00:22 PDT
Monitoring - The hotfix for the incomplete agent responses has been deployed. This should prevent the duplicate prompt issue during tool use. We are now monitoring the platform to ensure everything is working as expected. We will resolve this incident once we've confirmed stability.
Sep 29, 23:53 PDT
Identified - We have an update on the root cause of the issue causing AI agents to provide incomplete responses.

Our investigation has found that when an agent uses its tools, the user's original prompt was being sent multiple times to the underlying AI model. This duplication caused the model to incorrectly process the tool results, leading it to return an empty response instead of a complete answer.

The hotfix we are preparing will correct this behavior by ensuring the user's prompt is sent only once for each task. This will allow the AI to properly process all tool results and generate a complete, final response.

We are working to deploy this fix as quickly as possible and will provide another update once it is ready. Thank you for your continued patience.
Sep 29, 23:08 PDT
Investigating - We are currently investigating an issue where AI agents in the AI Agent Foundry may prematurely stop their response without providing a final conclusion, especially during their thinking process.

This behavior does not generate an error message. Our initial findings show it is more likely to occur in agents handling long or extensive conversations, though we have not yet identified a specific threshold.

Our engineering team is actively investigating the root cause. We will provide another update as soon as more information is available. We apologize for any inconvenience this may cause.
Sep 29, 20:37 PDT
Sep 29, 2025
[Tokyo Region] Treasure Insights Maintenance
Completed - The maintenance has been completed.
Sep 29, 14:41 PDT
Verifying - We have completed the Treasure Insights service maintenance and we are now verifying the system and monitoring it closely.

We will update next when the verification is completed.
Sep 29, 11:48 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 09:00 PDT
Scheduled - From 2025-09-29 16:00 to 2025-09-29 04:00 UTC (2025-09-30 01:00 - 13:00 JST), we will be performing maintenance on the Treasure Insights service.
This maintenance window is required to perform the upgrade of the BI engine to the next major version. This is a major upgrade and will take longer than our normal maintenance windows.
Although the maintenance window duration is 12 hours, we will restore service when the upgrade is complete and verified by the Treasure Data Support team.


# Impact

During the maintenance, customers may experience the following:
• Access to Treasure Insights on Treasure Data Console will be unavailable
• User management for Treasure Insights will be unavailable
• All data model builds triggered during the maintenance will fail. In the event one of the builds failed, it will be required for a build to be re-triggered after the planned downtime has completed.

# Communication

Beyond this notice, we will provide updates approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is completed. At that time, all systems will have returned to full functionality and the scheduled maintenance will be closed.

If you have any question about this maintenance, please feel free to reach out to our Support team at support@treasuredata.com.
Sep 15, 16:33 PDT
[All Region] Utilization dashboard Database Maintenance
Completed - The maintenance is completed.
Sep 29, 01:34 PDT
Verifying - We have finished the maintenance and monitoring the system closely. We’ll keep you updated once the verifying is completed
Sep 29, 01:29 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 01:00 PDT
Scheduled - Upcoming scheduled maintenance notice on September 29, 2025 from 01:00 to 02:00 PDT (September 29, 2025 08:00 - 09:00 UTC), the backend databases supporting the Utilization dashboard on Treasure Data system will undergo a short maintenance.

# Impact
During the maintenance window, the backend databases supporting the Utilization dashboard on Treasure Data Platform will undergo PostgeSQL version upgrade. Customers will experience momentary failures, or service unreachable for Utilization dashboard on Web Console.

# Communication
Beyond this notice, we will provide updates approximately one hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is completed. At that time, all systems will have returned to full functionality and the Scheduled Maintenance will be closed.

If you have any questions or concerns about this maintenance, please feel free to reach out to our Support team at support@treasuredata.com.
Sep 10, 18:51 PDT
Sep 28, 2025
[US Region] Treasure Insights Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 22:31 PDT
Verifying - Verification is currently underway for the maintenance items.
Sep 28, 20:58 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 18:00 PDT
Scheduled - On 2025-09-29 from 01:00 to 13:00 UTC (2025-09-28 18:00 - 2025-09-29 06:00 PDT), we will be performing maintenance on the Treasure Insights service.
This maintenance window is required to perform the upgrade of the BI engine to the next major version. This is a major upgrade and will take longer than our normal maintenance windows.
Although the maintenance window duration is 12 hours, we will restore service when the upgrade is complete and verified by the Treasure Data Support team.


# Impact

During the maintenance, customers may experience the following:
• Access to Treasure Insights on Treasure Data Console will be unavailable
• User management for Treasure Insights will be unavailable
• All data model builds triggered during the maintenance will fail. In the event one of the builds failed, it will be required for a build to be re-triggered after the planned downtime has completed.

# Communication

Beyond this notice, we will provide updates approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is completed. At that time, all systems will have returned to full functionality and the scheduled maintenance will be closed.

If you have any question about this maintenance, please feel free to reach out to our Support team at support@treasuredata.com.
Sep 15, 16:37 PDT
Sep 27, 2025

No incidents reported.

Sep 26, 2025
Profile API Data Delays - Tokyo Region
Resolved - This incident has been resolved.
Sep 26, 16:24 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 16:02 PDT
Identified - We are currently experiencing delays in our Profile API replication pipeline in the Tokyo region. This issue began at approximately 13:00 UTC and is affecting all customers in this region.

Impact:
- Profile API responses may return stale data (up to several hours behind)
- Lookup functionality remains available but data may be inconsistent

Our engineering team is actively working on recovery. We estimate normal service will be restored within 8-10 hours.

We will continue to provide updates as we make progress toward resolution.
Sep 26, 12:12 PDT
Sep 25, 2025

No incidents reported.

Sep 24, 2025

No incidents reported.

Sep 23, 2025
[US Region] Partial Issue with Table API in Hive and Trino
Resolved - We experienced a partial issue on September 24th, between 01:55 and 02:40 UTC, where some users may have encountered incorrect permission errors when accessing their tables and databases in Hive and Trino.

The issue was caused by a high load on our table API, which temporarily struggled to retrieve correct permission data.

All underlying data remained secure and unaffected. The API load has returned to normal, and all services are operating as expected. If you had any jobs that failed with a permission error during this period, please try running them again.

We apologize for any confusion this may have caused.
Sep 23, 23:53 PDT
Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

No incidents reported.

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