Resolved -
Between Nov 5, 17:15 UTC and Nov 5, 18:45 UTC, Some customers experienced delays and errors related to presto. The cause was insufficient capacity, which will be investigated further. A fix has been implemented and the issue has been resolved.
We apologize for any inconvenience caused. If you have any questions about it, please contact support@treasure-data.com
Nov 5, 11:26 PST
Monitoring -
We have applied a fix. The problem looks to be resolved, but we are continuing to monitor.
Nov 5, 11:05 PST
Update -
We are continuously investigating this issue. For most queries we expect they will succeed after one or more automatic retries
Nov 5, 10:49 PST
Investigating -
We are investigating a possible problem currently causing escalated error rates from presto queries. We will provide an update as soon as we know more.
Nov 5, 10:24 PST