All Systems Operational

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This is Treasure Data's status page.
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Uptime over the past 90 days. View historical uptime.
US ? Operational
90 days ago
99.87 % uptime
Today
Web Interface Operational
90 days ago
99.73 % uptime
Today
REST API Operational
90 days ago
99.95 % uptime
Today
Streaming Import REST API Operational
90 days ago
99.79 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
99.79 % uptime
Today
Data Connector Integrations Operational
90 days ago
99.79 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
99.79 % uptime
Today
Presto Query Engine Operational
90 days ago
99.79 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
99.79 % uptime
Today
Workflow ? Operational
90 days ago
99.75 % uptime
Today
CDP API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API ? Operational
90 days ago
99.79 % uptime
Today
CDP Personalization - Ingest API ? Operational
90 days ago
99.79 % uptime
Today
Data Access API (beta) ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank ? Operational
Consent Configuration API Operational
90 days ago
100.0 % uptime
Today
Data Tank 2.0 Operational
90 days ago
100.0 % uptime
Today
Tokyo ? Operational
90 days ago
99.95 % uptime
Today
Web Interface Operational
90 days ago
99.73 % uptime
Today
REST API Operational
90 days ago
99.95 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
99.95 % uptime
Today
CDP API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API ? Operational
90 days ago
99.8 % uptime
Today
CDP Personalization - Ingest API ? Operational
90 days ago
99.79 % uptime
Today
Data Access API (beta) ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank ? Operational
Consent Configuration API Operational
90 days ago
100.0 % uptime
Today
Data Tank 2.0 Operational
90 days ago
100.0 % uptime
Today
EU ? Operational
90 days ago
99.95 % uptime
Today
Web Interface Operational
90 days ago
99.73 % uptime
Today
REST API Operational
90 days ago
99.95 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
99.95 % uptime
Today
CDP API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API ? Operational
90 days ago
99.79 % uptime
Today
CDP Personalization - Ingest API ? Operational
90 days ago
99.79 % uptime
Today
Data Access API (beta) ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank ? Operational
Consent Configuration API Operational
90 days ago
100.0 % uptime
Today
Data Tank 2.0 Operational
90 days ago
100.0 % uptime
Today
Korea ? Operational
90 days ago
99.95 % uptime
Today
Web Interface Operational
90 days ago
99.73 % uptime
Today
REST API Operational
90 days ago
99.95 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
99.95 % uptime
Today
CDP API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API ? Operational
90 days ago
99.79 % uptime
Today
CDP Personalization - Ingest API ? Operational
90 days ago
99.79 % uptime
Today
Data Access API (beta) ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank ? Operational
Consent Configuration API Operational
90 days ago
100.0 % uptime
Today
Data Tank 2.0 Operational
90 days ago
100.0 % uptime
Today
AP03 ? Operational
90 days ago
99.94 % uptime
Today
Web Interface Operational
90 days ago
99.73 % uptime
Today
REST API Operational
90 days ago
99.95 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
99.95 % uptime
Today
CDP API Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API Operational
90 days ago
99.79 % uptime
Today
CDP Personalization - Ingest API Operational
90 days ago
99.79 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank 2.0 / ACID DWH Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[US/AP02/EU01 Regions] Datatank v2 maintenance Nov 10, 2025 00:00 - Nov 15, 2025 00:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 2025 - 23:46 PDT
Scheduled - We are pleased to inform you that we will upgrade our DataTank 2.0 PostgreSQL database engine to version 14.18. This upgrade is part of our commitment to maintaining the highest levels of performance, security, and reliability for your data.

*Key benefits of upgrading to version 14.18:
- Enhanced performance: Improvements that boost query efficiency and overall system responsiveness.
- Increased security: Security patches and updates to protect your data
- New features: access to new features and functionalities of PostgreSQL

*Upgrade details:
- Expected Downtime: 10 minutes for your instance
We aim to make this transition as smooth as possible. Our team will be monitoring the process closely to ensure minimal disruption. If you have any questions or concerns, please don’t hesitate to contact our support team.

During the maintenance window, the databases will experience a short failover within 120 seconds, after which the respective systems are expected to recover in approximately 10 minutes. During the failover period, customers will observe that the Datatank V2 database system might not function properly
Oct 12, 2025 - 23:46 PDT

[AWS Tokyo/AP03 Regions] Datatank v2 maintenance Nov 17, 2025 00:00 - Nov 22, 2025 00:00 PST

We are pleased to inform you that we will upgrade our DataTank 2.0 PostgreSQL database engine to version 14.18. This upgrade is part of our commitment to maintaining the highest levels of performance, security, and reliability for your data.

*Key benefits of upgrading to version 14.18:
- Enhanced performance: Improvements that boost query efficiency and overall system responsiveness.
- Increased security: Security patches and updates to protect your data
- New features: access to new features and functionalities of PostgreSQL

*Upgrade details:
- Expected Downtime: 10 minutes per instance.
We aim to make this transition as smooth as possible. Our team will be monitoring the process closely to ensure minimal disruption. If you have any questions or concerns, please don’t hesitate to contact our support team.

During the maintenance window, the databases will experience a short failover within 120 seconds, after which the respective systems are expected to recover in approximately 10 minutes. During the failover period, customers will observe that the Datatank V2 database system might not function properly
Posted on Oct 12, 2025 - 23:53 PDT

[All Regions] PrecisionML Database Maintenance Nov 25, 2025 05:00-06:00 PST

On November 25th, 2025, from 12:00-13:00 UTC, the databases supporting PrecisionML will undergo a short maintenance period. We'll be upgrading the databases supporting the PrecisionML feature of the Treasure Data Platform. This upgrade is necessary to apply the latest available performance and security patches.

During the maintenance window, customers may experience momentary failures or have PrecisionML runs not created or executed. Any failures will be automatically retried from Treasure Workflow, and no customer action is required to ensure all runs complete.

# Communication

Beyond this notice, we will provide updates approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once verification is complete. At that time, all systems will have returned to full functionality, and the Scheduled Maintenance will be closed.

If you have any questions or concerns about this maintenance, please feel free to reach out to our Support team at support@treasure-data.com.
Posted on Oct 28, 2025 - 10:00 PDT
System Metrics Month Week Day
US - REST API - Response Time ?
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US - Streaming Import REST API - Response Time ?
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US - Mobile/Javascript REST API - Response Time ?
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US - CDP API - Response Time
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US - CDP Personalization Lookup API - Response Time
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Tokyo - REST API - Response Time ?
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Tokyo - Streaming Import REST API - Response Time ?
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Tokyo - Mobile/Javascript REST API - Response Time ?
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Tokyo - CDP API - Response Time
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EU - REST API - Response Time ?
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EU - Streaming Import REST API - Response Time ?
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EU - Mobile/Javascript REST API - Response Time ?
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EU - CDP API - Response Time
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Korea - REST API - Response Time ?
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Korea - Streaming Import REST API - Response Time ?
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Korea - Mobile/Javascript REST API - Response Time
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Korea - CDP API - Response Time
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AP03 - REST API - Response Time
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AP03 - Streaming Import REST API - Response Time
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AP03 - CDP API - Response Time
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Oct 30, 2025

No incidents reported today.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
[US Region] Issue Affecting Treasure Data Services
Resolved - Services have been restored to normal operations, and all of our systems are reporting healthy once again.

If you observe any lingering issues, please connect with our support team, and we would be happy to help: https://docs.treasuredata.com/articles/#!pd/contacting-treasure-data-support
Oct 20, 16:15 PDT
Update - Service levels continue to improve as upstream services become more stable. Users may still see processing delays, though those should be decreasing as we process the backlog of messages from this event.

We are continuing to monitor our systems and deploy capacity as needed. We will update you with additional information as it develops.
Oct 20, 14:42 PDT
Monitoring - We are seeing continued recovery across our systems, and are currently working to process any buffered or delayed messages. Customers may continue to observe delays in data processing and may notice slower-than-usual processing of configuration changes. We expect these delays to decrease as our systems catch up.

Our team is continuing to track recovery closely, and we'll inform you of any new developments.
Oct 20, 12:35 PDT
Update - We are continuing to monitor ongoing recovery efforts, and most of our systems remain operating. As the situation with our upstream provider develops we will react if we discover any new issues.

At this time, we are observing delays in our systems, including Profile API 1.0 and Realtime 2.0. Requests are being processed as they have been received, but users may see a slowdown in results, and may notice delays when updating configurations or journeys.

You may notice continued slower performance or unexpected errors. We are working with our service provider to address these issues and will provide an update with new information soon.
Oct 20, 11:49 PDT
Update - Our upstream service provider is gradually recovering its services, and our services are gradually recovering too.
Most of our Treasure Data services are back to normal except for Custom Script, autoML and realtime services such as profile API 1.0, and realtime 2.0.

As the upstream service provider incident is still ongoing, you might still encounter unexpected errors or issues. We will closely monitoring our services and work with our upstream service provider.
Oct 20, 08:05 PDT
Investigating - We are currently investigating an issue originating from an upstream service provider used by our infrastructure. This may be affecting the normal operation of some Treasure Data services.

We are working to determine the scope of the impact. Observed symptoms may include, but are not limited to, the failure of various jobs (such as Trino, Hive, Result Export, Import, and Custom Script execution) to start.

Our team is actively monitoring the situation and working with the provider. We will provide further updates as more information becomes available.
Oct 20, 01:27 PDT
[All Regions] Profile API Errors and SSO Logins
Resolved - Delays should be improving for all customers, and services should be returning to normal. Given the similarity of the two issues, we'll continue tracking any concerns related to this interruption as part of the "[US Region] Issue Affecting Treasure Data Services" issue. For further updates, please track here: https://status.treasuredata.com/incidents/w7v5wtmkdllj

If you experience continued issues specifically relating to our Profiles API or SSO Logins, please contact our support team: https://docs.treasuredata.com/articles/#!pd/contacting-treasure-data-support
Oct 20, 14:32 PDT
Identified - We are continuing to work with our service provider to track this issue. Customers may continue to observe higher latency than normal and may notice delays in processing. We are monitoring the situation closely and are adding additional capacity in anticipation of a recovery.

As this situation develops, we will keep you updated on any changes in expected behavior.
Oct 20, 11:53 PDT
Update - Our upstream service provider is gradually recovering its services, and our services are gradually recovering too.
SSO login is working fine, however profile API 1.0 is still recovering its service with latency.

As the upstream service provider incident is still ongoing, you might still encounter unexpected errors or issues. We will closely monitoring our services and work with our upstream service provider.
Oct 20, 08:09 PDT
Update - We are also investigating reports indicating that this incident might be causing login errors for customers using SSO (Single Sign-On) to log into our service. Customers attempting a new login via SSO may be unable to access the service.
We believe users who are already logged in (have an active session) and users logging in with methods other than SSO (e.g., username/password) are not affected by this login issue. We are working to confirm this.
Oct 20, 03:15 PDT
Investigating - We are aware of an issue affecting log writing and reading for the Profile API in all regions. This is due to an incident with an upstream service. Our team is monitoring the provider's status. We will provide an update shortly.
Oct 20, 01:53 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025
[ US region ] Audience Studio – Intermittent Query Expired Errors When Retrieving Segment Counts
Resolved - After a successful monitoring period, we can confirm that our fix is working and the issue is now resolved. Thank you for your patience.
Oct 16, 18:55 PDT
Monitoring - We've identified that an internal component between our query engine which extracts the number of records that match Segment rules and Audience Studio ran into a capacity issue during a specific time. We have increased the capacity and will continue to monitor the situation. If the issue does not reoccur by approximately 2025/10/17 01:00 (+00:00), we will consider this incident resolved and close this.
Oct 15, 22:05 PDT
Investigating - We are currently investigating an issue where some customers are experiencing intermittent “query expired” errors when retrieving segment counts in Audience Studio. In many cases, queries may succeed after a retry, but this behavior can impact the ability to view or use segment results reliably.

Our engineering teams are actively investigating the root cause and working to mitigate the issue. We will provide updates here as soon as more information becomes available.

In the meantime, affected users may be able to work around the issue by retrying the query after a short interval.
Oct 15, 11:16 PDT
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