[Tokyo, AP03 Region] Data Connector, Result Export, Hive job malfunction

Incident Report for Treasure Data

Resolved

Our infrastructure provider (AWS) issue is resolved and we don't observe new errors for now.
Some of the jobs failed due to the incident, so please rerun the failed jobs if needed

Posted Aug 29, 2024 - 04:00 PDT

Investigating

We have found that Data Connector, Result Export, and Hive jobs weren't able to start or failed the job due to an incident with our infrastructure provider (AWS). Some of the Data Connector, ResultExport, and Hive jobs might encounter delay or error.

The issue observed on Aug 29th between 8:30 UTC - 9:45 UTC
We are still investigating the issue on our end.

Posted Aug 29, 2024 - 03:07 PDT

This incident affected: Tokyo (Data Connector Integrations, Hadoop / Hive Query Engine) and AP03 (Data Connector Integrations, Hadoop / Hive Query Engine).