All Systems Operational

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Uptime over the past 90 days. View historical uptime.
US ? Operational
90 days ago
99.99 % uptime
Today
Web Interface Operational
90 days ago
99.99 % uptime
Today
REST API Operational
90 days ago
99.98 % uptime
Today
Streaming Import REST API Operational
90 days ago
99.98 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
99.99 % uptime
Today
Data Connector Integrations Operational
90 days ago
99.98 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
99.98 % uptime
Today
Presto Query Engine Operational
90 days ago
99.99 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Tokyo ? Operational
90 days ago
99.99 % uptime
Today
Web Interface Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
99.99 % uptime
Today
Data Connector Integrations Operational
90 days ago
99.98 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
EU ? Operational
90 days ago
99.99 % uptime
Today
Web Interface Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
99.98 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
99.99 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Global ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
US - REST API - Response Time ?
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US - REST API - Error Rates ?
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US - Streaming Import REST API - Response Time ?
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US - Queued Streaming Import requests ?
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US - Mobile/Javascript REST API - Response Time ?
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US - Web Interface - Response Time ?
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Tokyo - REST API - Response Time ?
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Tokyo - Streaming Import REST API - Response Time ?
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Tokyo - Queued Streaming Import requests ?
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Tokyo - Web Interface - Response Time ?
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EU - REST API - Response Time ?
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EU - Streaming Import REST API - Response Time ?
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EU - Queued Streaming Import requests ?
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EU - Web Interface - Response Time ?
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Past Incidents
May 21, 2019

No incidents reported today.

May 20, 2019

No incidents reported.

May 19, 2019
[All Region] Presto JDBC/ODBC Gateway Partial Outage
Resolved - From 10:35 to 14:46 JST, Presto JDBC/ODBC gateway service had a partial outage.
Some customers couldn't connect the service. The issue was already resolved. We confirmed that the system is now working well.
May 19, 22:46 PDT
May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019
[US Region] Presto partial performance degradation
Resolved - All presto clusters are now performing normally
May 16, 00:48 PDT
Monitoring - Additional capacity has come online and we are monitoring performance
May 16, 00:40 PDT
Identified - We have identified a cluster memory starvation issue with a single presto cluster in our US Region that is degrading performance for some customers. We are working to resolve the issue.
May 16, 00:20 PDT
May 15, 2019

No incidents reported.

May 14, 2019
[US Region] Presto performance degradation
Resolved - All workloads running well in the new execution environment.
May 14, 05:36 PDT
Monitoring - We have recreated the execution environment and migrated the workload to the new environment. We are continuing to monitor the situation.
May 14, 05:27 PDT
Identified - The issue has been identified and we are working on mitigation.
May 14, 04:56 PDT
Investigating - We are observing performance degradation in Presto in US region. We are working to recover the situation.
May 14, 04:48 PDT
[US Region] Hive job on one Hadoop cluster slow down
Resolved - From 1:14am PT (5:14pm JST) to 2:30am PT (6:30pm JST), Hive jobs took longer than usual. We confirmed our system is operating normally. This incident was resolved.
May 14, 02:41 PDT
Monitoring - All Hive jobs are running normally on the new cluster. Currently, our system is operating normally. We are monitoring the situation.
May 14, 02:30 PDT
Identified - We have identified the master node of one of our Hadoop clusters has been dead. We are working on replacing the cluster. Once we create the new cluster, new cluster will consume Hive jobs.
May 14, 01:34 PDT
Investigating - We are investigating the issue where Hive job on one of our Hadoop clusters slows down.
May 14, 01:30 PDT
May 13, 2019

No incidents reported.

May 12, 2019
[US, JP regions] SDK Backend Performance Degrades
Resolved - Error rate and response time went back to normal after adding resources to our platforms.
May 12, 01:35 PDT
Update - We are scaling our platforms and observing error rates are decreasing.
May 12, 00:25 PDT
Update - We are continuing to investigate this issue.
May 12, 00:23 PDT
Investigating - We are observing the performance degradation of SDK Backends and sometimes returns errors. We are investigating and trying to scale out platforms.
May 12, 00:06 PDT
May 11, 2019

No incidents reported.

May 10, 2019
[US Region] A partial Presto performance degradation
Resolved - From around 12:00 AM UTC (8:00 AM JST), May 11th, one of our Presto clusters has been suffering from the performance degradation issue.
Some user-submitted Presto jobs experienced increased execution time or increased queuing time.
We've already identified and resolved this issue.
We apologize for any issues this may have caused to you or your users and thank you for your patience and continued support.
May 10, 21:04 PDT
May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.

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