All Systems Operational

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Uptime over the past 90 days. View historical uptime.
US Operational
90 days ago
99.99 % uptime
Today
Web Interface   Operational
90 days ago
100.0 % uptime
Today
REST API   Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API   Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API   Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations   Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine   Operational
90 days ago
99.99 % uptime
Today
Presto Query Engine   Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway   Operational
90 days ago
100.0 % uptime
Today
Workflow   ? Operational
90 days ago
100.0 % uptime
Today
Tokyo Operational
90 days ago
100.0 % uptime
Today
Web Interface   Operational
90 days ago
100.0 % uptime
Today
REST API   Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API   Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API   Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations   Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine   Operational
90 days ago
100.0 % uptime
Today
Presto Engine Query Engine   Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway   Operational
90 days ago
100.0 % uptime
Today
Workflow   ? Operational
90 days ago
100.0 % uptime
Today
Global Operational
90 days ago
100.0 % uptime
Today
Reporting   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
US - REST API - Response Time ?
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US - REST API - Error Rates ?
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US - Streaming Import REST API - Response Time ?
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US - Queued Streaming Import requests ?
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US - Mobile/Javascript REST API - Response Time ?
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US - Web Interface - Response Time ?
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Tokyo - REST API - Response Time ?
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Tokyo - Streaming Import REST API - Response Time ?
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Tokyo - Queued Streaming Import requests ?
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Tokyo - Web Interface - Response Time ?
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Past Incidents
Nov 15, 2018

No incidents reported today.

Nov 14, 2018

No incidents reported.

Nov 13, 2018
[Tokyo region] Database Upgrades
Completed - The Planned Upgrade is now complete and all systems have been verified to have completely recovered.

The upgrade process took 5 minutes in total.
Nov 13, 17:26 PST
Verifying - The Database upgrade is now complete.

We are now monitoring the system closely to ensure all system return to full functionalities as quickly as possible.
Nov 13, 17:21 PST
In progress - The planned Database upgrade is starting now.

The upgrade process is expected to take approximately 10 minutes during which our REST APIs will primarily be unavailable and respond with error codes 500 or similar.
Nov 13, 17:15 PST
Update - In about 30 minutes (around 10:15 AM JST), we will start our planned Database upgrade.

As a reminder (from the previous communications), during this time:

* The Web Console will not be functional.

* Streaming import requests will fail:
Where fluentd / td-agent is being used (as recommended), event collection will continue locally on each device/server and will recover automatically once the maintenance is complete due to the built-in buffering and retry mechanisms.

* Javascript SDK and Mobile SDK (Android, iOS, and Unity) event collection will continue undisturbed but events will not be available for querying until the maintenance is completed.

* Real-time CDP event ingestion will continue undisturbed but events will not be available for querying until the maintenance is completed.

* td command­-line (CLI) commands will encounter failures and execution will be delayed until the maintenance is complete. In some cases, the commands will be returning errors.

* Scheduled queries and connector jobs will be delayed. Already running scheduled jobs will be completed successfully or retried internally until they are.

* Workflows using Treasure Data operators (e.g. td>) will retry and regain full functionalities again after the upgrade. In case of workflow sessions failures, the customer could elect to resume them manually.

* The Presto JDBC / ODBC Gateway will report authentication failures.

Beyond this notice, we will provide updates at the start and completion of the operation and once the verification of the new system is completed: at that time, all systems will have returned to full functionality and the Scheduled Maintenance will be closed.
Nov 13, 16:53 PST
Scheduled - On Wednesday, November 14th starting at 10:15 AM JST, we will be performing the upgrade of our main database.

NOTE: This maintenance notice only interests AWS customers using the Tokyo region and not AWS customers using the US region.

The upgrade is necessary to bring our database to the latest and greatest MySQL version supported, allowing us to stay on par with the latest improvements, fixes, and security patches.

The procedure will **last up to 10 minutes**: during this time, our REST API will primarily be unavailable and respond with error codes 500 or similar. In particular:

* The Web Console will not be functional.

* Streaming import requests will fail: Where fluentd / td-agent is being used (as recommended), event collection will continue locally on each device/server and will recover automatically once the maintenance is complete due to the built-in buffering and retry mechanisms.

* Javascript SDK and Mobile SDK (Android, iOS, and Unity) event collection will continue undisturbed but events will not be available for querying until the maintenance is completed.

* Real-time CDP event ingestion will continue undisturbed but events will not be available for querying until the maintenance is completed.

* td command­-line (CLI) commands will encounter failures and execution will be delayed until the maintenance is complete. In some cases, the commands will be returning errors.

* Scheduled queries and connector jobs will be delayed. Already running scheduled jobs will be completed successfully or retried internally until they are.

* Workflows using Treasure Data operators (e.g. td>) will retry and regain full functionalities again after the upgrade. In case of workflow sessions failures, the customer could elect to resume them manually.

* The Presto JDBC / ODBC Gateway will report authentication failures.

Beyond this notice, we will provide updates approximately 1 hour before the beginning of the upgrade window, at the start and completion of the operation, and once the verification is completed. At that time, all systems will have returned to full functionality and the Scheduled Maintenance will be closed.

If you have any question or concern about this upgrade, please feel free to reach out to our Support team at support@treasuredata.com.
Oct 23, 14:54 PDT
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.

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