Monitoring - We have rolled out a fix and are observing our backlog recovering at a safe rate. We are currently processing a backlog of historical data, which is progressing at a controlled rate. Estimated time to a full recover of all data is approximately 32 hours, and we will be monitoring and provide updates through this process.
Apr 21, 2025 - 11:59 PDT
Update - We are now attempting to restore the pipeline from a timestamp rather than a checkpoint. There is no risk of user data loss. Downstream systems may observe duplicate events from the affected time window, and this will be limited in scope.
Apr 21, 2025 - 10:43 PDT
Identified - We have applied a fix and are observing it.

We have identified a window between Thursday 3AM UTC and 11AM Monday UTC where data was not being processed. We have implemented a remediation and new incoming data is not impacted. We are actively working to resume sending of this data, which will arrive out of order along with new incoming data.

Apr 21, 2025 - 09:40 PDT
Update - We are continuing to investigate this issue.
Apr 21, 2025 - 09:25 PDT
Investigating - Our Ingest API is experiencing a performance issue. We are investigating the cause.
Apr 21, 2025 - 09:10 PDT

About This Site

This is Treasure Data's status page.
We believe that trust starts with full transparency.

US ? Degraded Performance
90 days ago
99.99 % uptime
Today
Web Interface Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API Degraded Performance
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
99.98 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
99.98 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
CDP API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Ingest API ? Operational
90 days ago
100.0 % uptime
Today
Data Access API (beta) ? Operational
90 days ago
100.0 % uptime
Today
Insights (beta) ? Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank ? Operational
Consent Configuration API Operational
90 days ago
100.0 % uptime
Today
Data Tank 2.0 Operational
90 days ago
100.0 % uptime
Today
Tokyo ? Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
CDP API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Ingest API ? Operational
90 days ago
100.0 % uptime
Today
Data Access API (beta) ? Operational
90 days ago
100.0 % uptime
Today
Insights (beta) ? Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank ? Operational
Consent Configuration API Operational
90 days ago
100.0 % uptime
Today
Data Tank 2.0 Operational
90 days ago
100.0 % uptime
Today
EU ? Operational
90 days ago
99.98 % uptime
Today
Web Interface Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
CDP API ? Operational
90 days ago
99.77 % uptime
Today
CDP Personalization - Lookup API ? Operational
90 days ago
99.96 % uptime
Today
CDP Personalization - Ingest API ? Operational
90 days ago
99.96 % uptime
Today
Data Access API (beta) ? Operational
90 days ago
100.0 % uptime
Today
Insights (beta) ? Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank ? Operational
Consent Configuration API Operational
90 days ago
100.0 % uptime
Today
Data Tank 2.0 Operational
90 days ago
100.0 % uptime
Today
Korea ? Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
CDP API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API ? Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Ingest API ? Operational
90 days ago
100.0 % uptime
Today
Data Access API (beta) ? Operational
90 days ago
100.0 % uptime
Today
Insights (beta) ? Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank ? Operational
Consent Configuration API Operational
90 days ago
100.0 % uptime
Today
Data Tank 2.0 Operational
90 days ago
100.0 % uptime
Today
Global ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
AP03 ? Operational
90 days ago
100.0 % uptime
Today
Web Interface Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Streaming Import REST API Operational
90 days ago
100.0 % uptime
Today
Mobile/Javascript REST API Operational
90 days ago
100.0 % uptime
Today
Data Connector Integrations Operational
90 days ago
100.0 % uptime
Today
Hadoop / Hive Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto Query Engine Operational
90 days ago
100.0 % uptime
Today
Presto JDBC/ODBC Gateway Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
CDP API Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Lookup API Operational
90 days ago
100.0 % uptime
Today
CDP Personalization - Ingest API Operational
90 days ago
100.0 % uptime
Today
ADL Operational
90 days ago
100.0 % uptime
Today
Data Tank 2.0 / ACID DWH Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

[All Regions] Data Tank 2.0 Management Console Maintenance Apr 24, 2025 22:00-23:00 PDT

On 2025-04-25 from 05:00 to 06:00 UTC (2025-04-24 from 22:00 to 23:00 PDT), we will be performing maintenance on the Data Tank 2.0 Management Console.
This maintenance window is required to perform a security update.
Although the maintenance window duration allocated is 1 hour, we expect the management console will become unavailable for no longer than 30 minutes in total.

# Impact

During the maintenance, customers may experience the following:
• Access to Data Tank 2.0 Management Console will be unavailable.

# Data Tank 2.0 core service availability

We want to reiterate that this change *will not* impact the availability of the Data Tank 2.0 core services, only the management console.

# Communication

Beyond this notice, we will provide updates approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is completed. At that time, all systems will have returned to full functionality and the scheduled maintenance will be closed.

If you have any question about this maintenance, please feel free to reach out to our Support team at support@treasuredata.com.

We appreciate your understanding in this matter.

Posted on Apr 09, 2025 - 00:42 PDT
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US - CDP API - Response Time
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Apr 21, 2025

Unresolved incident: [US region] Ingest API - Performance Degradation.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Resolved - This incident has been resolved.
Apr 15, 03:27 PDT
Monitoring - We are observing recovery. We continue to monitor for full recovery.
Apr 15, 01:48 PDT
Identified - The root cause has been identified and we are applying the fix.
Apr 15, 01:09 PDT
Investigating - Our Trino service is experiencing an issue. We are investigating the cause.
Apr 15, 00:55 PDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025
Resolved - We have confirmed that Hive jobs are now working properly, and the related Result Export jobs are functioning as expected.
The impact occurred between April 8, 16:00 UTC and April 9, 01:35 UTC. If you had any jobs that failed during the affected time window, please re-run them as needed.
We sincerely apologize for the inconvenience this my have caused.

Apr 8, 20:22 PDT
Monitoring - We have identified the root cause and applied a hotfix.

The issue was that Hive Jobs were unable to start properly, which in turn caused some Result Export jobs triggered from those Hive Jobs to fail.
We are currently monitoring the system to ensure that the situation continues to improve.

Apr 8, 18:49 PDT
Investigating - We are currently investigating an issue where Hive Jobs and the Result Export jobs triggered from Hive Jobs are not functioning properly.

Our team is actively looking into the cause of the issue. We will provide updates as soon as more information becomes available.

Apr 8, 18:24 PDT
Apr 7, 2025

No incidents reported.