[US Region] Personalization API and Master Segment page are unavailable

Incident Report for Treasure Data

Resolved

This incident has been resolved.

Posted Jul 28, 2019 - 23:14 PDT

Update

There were error rate spikes of Personalization API and Master Segment page between 19:28 and 20:56 PDT in US Region. The incident has been resolved and Personalization API and Master Segment page are operating normally.

Posted Jul 28, 2019 - 23:14 PDT

Update

We are continuing to monitor for any further issues.

Posted Jul 28, 2019 - 23:09 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 28, 2019 - 21:06 PDT

Investigating

We are currently investigating this issue.

Posted Jul 28, 2019 - 19:43 PDT

This incident affected: US (CDP API, CDP Personalization - Lookup API, CDP Personalization - Ingest API).