This issue is resolved and our utilization dashboards should be showing up-to-date information.
If you observe anything unusual in your usage data, please contact our support team. Thank you for your patience while working through this issue.
Posted Feb 11, 2025 - 13:47 PST
Monitoring
We have remediated the issue and are processing usage data from the last 4 days. Users should see the usage dashboards catching up. We expect this process to take about another hour to complete.
Posted Feb 11, 2025 - 12:34 PST
Identified
We have identified the cause of this issue and are working to restore service. Once the service is restored, we expect it will take a few hours to catch up on usage data for the last few days.
Posted Feb 11, 2025 - 11:05 PST
Investigating
Our utilization dashboards do not update with up-to-date information. Customers accessing their Treasure Data usage dashboards will see a gap in usage details from early Saturday morning UTC. There is no impact on ongoing Treasure Data usage, and all usage information is correctly stored internally. However, the dashboard where customers can view their consumption is not up-to-date.
Note this is a reporting problem only. There is no indication of any issues with regular Treasure Data usage.
We are working to diagnose the issue and will provide an update in the next hour.