[Tokyo/Korea region] Treasure Insights Maintenance

Scheduled Maintenance Report for Treasure Data

Completed

All operations for the maintenance were finished. The service is now operational.

Posted Jul 27, 2021 - 21:35 PDT

Update

We're trying to re-build data models which build are failing after upgrade to solve issues.

Posted Jul 27, 2021 - 19:22 PDT

Update

We found an issue on both Tokyo and Korea in the verification phase. We are working on this.

Posted Jul 27, 2021 - 13:24 PDT

Verifying

Verification is currently underway for the maintenance items.

Posted Jul 27, 2021 - 11:30 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 27, 2021 - 10:00 PDT

Scheduled

On 2021-07-27, between 17:00 and 19:00 UTC (2021-07-28 02:00 and 04:00 JST/KST), we will be performing maintenance on the Treasure Insights service.

This maintenance window is required to perform the upgrade of the BI engine to the next major version.

Although the maintenance window duration is 2 hours, the service will only become unavailable for no longer than 40 minutes in total.

# Impact

During the maintenance, customers may experience the following:

Access to all BI dashboards on “https://console.treasuredata.co.jp/" and "https://console.ap02.treasuredata.com/” will be unavailable

User management for Treasure Insights will be unavailable

All data model builds triggered during the maintenance will fail. In the event one of the builds failed, it will be required for a build to be re-triggered after the planned downtime has completed.

# Communication

Beyond this notice, we will provide updates approximately 1 hour before the beginning of the maintenance window, at the start and completion of the operation, and once the verification is completed. At that time, all systems will have returned to full functionality and the scheduled maintenance will be closed.

If you have any question about this maintenance, please feel free to reach out to our Support team at support@treasuredata.com.

Posted Jul 14, 2021 - 21:17 PDT

This scheduled maintenance affected: Tokyo (Insights (beta)) and Korea (Insights (beta)).