[US, JP regions] SDK Backend Performance Degrades

Incident Report for Treasure Data

Resolved

Error rate and response time went back to normal after adding resources to our platforms.

Posted May 12, 2019 - 01:35 PDT

Update

We are scaling our platforms and observing error rates are decreasing.

Posted May 12, 2019 - 00:25 PDT

Update

We are continuing to investigate this issue.

Posted May 12, 2019 - 00:23 PDT

Investigating

We are observing the performance degradation of SDK Backends and sometimes returns errors. We are investigating and trying to scale out platforms.

Posted May 12, 2019 - 00:06 PDT

This incident affected: US (Mobile/Javascript REST API) and Tokyo (Mobile/Javascript REST API).