We experienced a temporary overload on the storage layer.
It started from 16:15 PDT and fixed on 18:15 PDT.
The major impact was performance defgadation for data ingestion components (Streaming Import REST API, Mobile/Javascript REST API, Data Connector) and Hive and Presto query engines. Some of queries executed on Hive and Presto failed because of performance degradation of the storage.
Posted Oct 01, 2024 - 21:35 PDT
Resolved
This incident has been resolved.
Posted Oct 01, 2024 - 18:30 PDT
Update
We are continuing to monitor for any further issues.
Posted Oct 01, 2024 - 18:15 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 01, 2024 - 18:01 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 01, 2024 - 17:41 PDT
Update
We are continuing to investigate this issue.
Posted Oct 01, 2024 - 17:07 PDT
Update
We are continuing to investigate this issue.
Posted Oct 01, 2024 - 17:06 PDT
Investigating
We're experiencing an elevated level of API errors and are currently looking into the issue.
Posted Oct 01, 2024 - 17:04 PDT
This incident affected: US (Streaming Import REST API, Mobile/Javascript REST API, Data Connector Integrations, Hadoop / Hive Query Engine, Presto Query Engine, Presto JDBC/ODBC Gateway).