[US Region] Performance Issue of Presto service

Incident Report for Treasure Data

Resolved

The issue has been resolved.

We observed a high Presto query failure rate around 12:00PM to 12:56PM (PDT) on August 3, 2021. Queries to our Presto API (e.g., JDBC, ODBC) might have failed during this time.
Posted Aug 03, 2021 - 13:15 PDT

Update

The service is now operational.
Posted Aug 03, 2021 - 13:05 PDT

Monitoring

A fix has been applied. We will keep monitoring.
Posted Aug 03, 2021 - 13:03 PDT

Identified

We have identified that the Presto worker was having an issue. We are working on applying a fix.
Posted Aug 03, 2021 - 12:57 PDT

Investigating

Our Presto service is experiencing an issue accessing the underlying storage. We are investigating the cause.
Posted Aug 03, 2021 - 12:47 PDT
This incident affected: US (Presto Query Engine).
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