[All Regions] Treasure Insights is experiencing an outage

Incident Report for Treasure Data

Resolved

We would like to inform you that the issue has been fully resolved.

Incident Impact Details:
- The Treasure Insights were returning 502 errors and it was unreachable during the incident.

Incident Impact Time:
- Start: January 20, 09:51 UTC
- End: January 20, 15:35 UTC

We apologize for any inconvenience this may have caused and thank you for your patience and understanding.

Posted Jan 20, 2025 - 08:04 PST

Monitoring

A fix has been implemented, and we are monitoring the service to ensure everything is functioning correctly.

Posted Jan 20, 2025 - 07:44 PST

Identified

The problem has been identified, and we are currently working on a solution.

Posted Jan 20, 2025 - 06:58 PST

Update

The situation remains the same as it was in the last update.

Posted Jan 20, 2025 - 06:49 PST

Update

We are still investigating the issue.

Posted Jan 20, 2025 - 06:17 PST

Investigating

We have observed that the users are not able to access the Treasure Insights.
We are currently investigating the issue.

Posted Jan 20, 2025 - 05:34 PST

This incident affected: US (Insights), Tokyo (Insights), EU (Insights), and Korea (Insights).