[Tokyo Region] Report about missing Premium Audit Log events

Incident Report for Treasure Data

Resolved

On July 30, 2023 from 01:09 to 15:35 JST, we detected that one of our instances in the Tokyo region had connectivity issues that caused some premium audit log events to not be delivered to customer accounts. We have already identified and mitigated the issue, however, the said missing logs could not be identified and recovered.

Events for Treasure Data CDP operation itself were not affected.

We sincerely apologize for any inconvenience this may have caused. If you have any questions, please contact support@treasure-data.com.

Posted Jul 31, 2023 - 19:32 PDT

This incident affected: Tokyo (Web Interface, REST API, Workflow, CDP API, CDP Personalization - Lookup API, CDP Personalization - Ingest API).