[US Region] Personalization API and Master Segment page are unavailable

Incident Report for Treasure Data

Resolved

There were error rate spikes of Personalization API and Master Segment page between 06:33 and 07:47 PDT in US Region. The incident has been resolved and Personalization API and Master Segment page are operating normally.

Posted Jul 28, 2019 - 08:47 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 28, 2019 - 07:54 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 28, 2019 - 07:53 PDT

Update

We are continuing to investigate this issue.

Posted Jul 28, 2019 - 07:53 PDT

Investigating

We are currently investigating this issue.

Posted Jul 28, 2019 - 06:55 PDT

This incident affected: US (CDP API, CDP Personalization - Lookup API, CDP Personalization - Ingest API).