[EU Region] Elevated error/ performance degradation related to personalisation API

Incident Report for Treasure Data

Resolved

We observed that the error rate decreased and the issue was resolved.

Posted Jan 21, 2025 - 02:54 PST

Update

We applied the mitigation, and we are still monitoring to see if it resolves the issue

Posted Jan 21, 2025 - 02:07 PST

Investigating

We are currently observing errors or performance degradation for the personalization API.
We are investigating the cause of the issue now.

Posted Jan 21, 2025 - 01:24 PST

This incident affected: EU (CDP API).