We would like to inform you that the issue has been fully resolved.
Incident Impact Details: - Personalization API has experienced an outage leading to increased errors and timeouts.
Incident Impact Time: - Start: January 20, 07:45 UTC - End: January 20, 11:15 UTC
We apologize for any inconvenience this may have caused and thank you for your patience and understanding.
Posted Jan 20, 2025 - 03:41 PST
Update
We are observing fewer errors now. However, we are still monitoring and re-evaluating the remedial steps to confirm better performance.
Posted Jan 20, 2025 - 03:10 PST
Monitoring
Through our investigation, we identified the cause of the issue and have applied some remediation. Our team is closely monitoring the system to ensure continued stability.
Posted Jan 20, 2025 - 02:35 PST
Investigating
We are currently investigating this issue.
Posted Jan 20, 2025 - 02:33 PST
This incident affected: EU (CDP API, CDP Personalization - Lookup API, CDP Personalization - Ingest API).